AN INTRODUCTION TO EMPLOYEE RESEARCH TECHNIQUES
Reviewing the Action Plan
Regular review of the action plan that results from your employee survey is perhaps the most important element of the improvement action planning process because it ensures that the momentum is being maintained, enables progress to be tracked and identifies any barriers that may exist.
The frequency of review is largely determined by the target dates specified for improvements, although we would recommend that they take place at least quarterly (maybe as part of a normal team meeting).
Reviews are intended to be a learning experience and not for repeating mistakes, so as well as understanding and celebrating any successes, it is vital to also review the parts of the plan that are not working well and determine what needs to be delivered differently.
If an improvement action is not producing the desired results and an alternative action route cannot be identified, move on and tackle something else.
If any actions have not progressed in the way that they should or as fast as they should, it is important to understand the reason for this. Rather than unnecessarily attributing blame to individuals, it is more important to identify the corrective action that is required to bring things back on track.
If any improvement actions have been completed, the review can be used to determine new improvement action areas to focus on.
The final part of the review is to re-confirm targets and timelines and check that all members of the team are happy with the progress that is being made.
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